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Welcome! Thank you very much for choosing us to be your insurance agent. It is my personal hope that we may serve you for many years to come.

We strive to provide you with the best possible service. As Vice President, I would like to know if we are meeting that goal. Would you take a minute out of your busy schedule to complete and return this entire questionnaire? Your response will go directly to me in the enclosed postage-paid envelope.

There's always room for improvement, and direct, honest feedback from customers is essential. Thank you in advance for your time. I promise to build on our strengths and work on areas you bring to my attention.

Sincerely,

Patricia M. Bezanson
Vice President

Service Survey Form

Please rate us on a scale from 1 to 5:
1-SUPERIOR  *   2-BETTER THAN EXPECTED  *   3-ABOUT WHAT EXPECTED
4-LESS THAN EXPECTED  *   5-DISAPPOINTING
Please select an office:
Name:
Did you feel welcomed when you came into our office?
Did we listen well? Did you feel we were concerned about you?
Did we meet your needs? Did we do what you wanted us to?
Did we try to give you choices and suggest alternatives?
Did we take enough time to explain things clearly?
Did you feel we had the insurance knowledge you were looking for?
Would you recommend Hannon-Ryan to a friend?
Do you have any suggestions to help us improve our service?